Shipping Policy

DELIVERY SCHEDULE

In an effort to reduce our carbon footprint, we have established set delivery days within the week. Orders placed from Monday-Wednesday will be shipped out on Thursday, while orders placed from Thursday-Sunday will be shipped out the following Monday. Under normal circumstances, Australia Post Standard parcel service delivers in 2-10 business days and Express service in 1-2 business days (metro) or 3-5 business days (rural) from point of process.

Please note that delivery times will vary depending on lodgement, destination points, and peak seasons such as Christmas time and other holiday periods. Orders taking longer to arrive such as delays by Australia Post are due to variables outside of our control.

*COVID-19 Update: If you’re getting in touch about a late delivery, please wait until 15 days after the expected delivery date before lodging a late item enquiry on Australia Post. Some deliveries are being delayed by major COVID-19 disruptions. For more information visit: https://auspost.com.au/service-updates/current-covid-19-impacts

PICK UPS & LOCAL DELIVERY

We are currently operating from our workspace in Melbourne CBD (VIC 3000). Those who are within the area are welcome to pick up their orders directly from us but would have to notify us at hello@dayindayout-au.fit at least 2 days before to schedule a time.

We also offer local delivery to our customers who live within 1km of our location, and can be arranged from 24 hours following confirmation of order and payment. Preferred delivery times and dates are noted upon checkout and coordinated with our team within 24 hours of order lodgement.

*COVID-19 Update: Pick ups and local delivery are suspended until further notice and will require proof of vaccination when resumed.

PARCEL LOCKERS & P.O. BOXES 

We do not offer shipping to Parcel Lockers and P.O. Boxes at this time due to the nature of the size of our packages.

However, if you can guarantee that our packages will fit, this can be arranged at your discretion. By submitting your shipping address as a Parcel Locker or P.O. Box, you have confirmed that the above statement is true and we will not be held liable for mis-delivery.

Our package dimensions are: 70 x 15 x 15 cm

CHANGES TO ORDER OR SHIPPING ADDRESS

We cannot guarantee any changes to your address nor your order once the order has been processed. Depending on the status of your order, we will try our best and see what we can do with the requested changes. If you have placed an incorrect address or are urgently needing to change your order, please send us a DM on our Instagram account (@dayindayout.au) and email us at hello@dayindayout-au.fit as soon as possible.

LIABILITY

We are not liable for any damages* that occur once parcel has been shipped and handed over to our logistic partners. Rest assured, our team makes sure that our products are in tact, complete, and meet all provided descriptions. To ensure all orders are packed with quality care before dispatch, each order is also recorded documentation.

* - Misshapen, dented or punctured packaging (+ any reasons causing deterioration of packaging)
* - Damaged/deteriorated/altercated product resulting from damaged packaging 

Should loss or damages occur, please inform us at hello@dayindayout-au.fit as soon as possible with: (1) Your Order number, (2) Product Name (3) Contact Details and (4) Complaint (please use subject line: Package Lost/Damaged From Shipping), along with photos of the product's condition for our team to review.

You may be eligible for compensation for lost or damaged items by Australia Post, however, such would vary on a case-to-case basis. For more information visit: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation