Frequently Asked Questions
our yoga mats
These mats are designed to be all-around mats. From HIIT workouts, to pilates, to yoga, or any type of recreation, our mats are here to support you the way you like to sweat. They're also easy to clean, so don't be afraid to keep your shoes on!
Give your mats some love and follow our At-Home Mat Care below to keep your mat fresh and clean.
1. Combine 1 cup of water and 1 teaspoon of mild detergent.
2. Using a soft cloth or hand towel, dip into your solution and wipe down your yoga mat gently to deep clean.
3. Leave to air-dry before rolling or storing away. Avoid leaving under direct sunlight.
4. Repeat every week!
Our mats are made of a sweat-absorbent vegan microfibre top layer and anti-skid, anti-tear, recyclable TPE bottom that contain no latex, PVC, heavy metals, and any other hard chemicals or toxins.
Yes! All our mats come with a free carrier strap so you can travel with your mat at ease. If you're planning to take your mat with you on a flight, we advise to check your airline's check-in/carry-on policies beforehand. For your reference, here are the dimensions of the Day In Day Out yoga mat:
Dimensions: 68cm x 183cm
Our mats are made with vegan microfibre. This type of microfibre cooperates with special dyeing and finishing processes to allow the feel and appearance of its surface to be similar to natural microfibre. It is also more durable and easier to maintain.
Noticed some lines on your Moon Mat? These slight lines are normal upon unboxing because our mats are specially printed with an extra layer to protect its dark grey colour. This is so that the mat’s true tone and grip are able to stand the test of time as the temporary protective layer fades. The more you use and get to know your mat, the more it reveals its true colours.
Yes! We are currently offering free standard shipping across Australia. If you would like to receive your mat at an earlier date, we also offer express shipping at a flat rate of $10 per order.
We are in the process of extending our standard shipping internationally soon! In the meantime, if you are interested in ordering from overseas, please email us at firstname.lastname@example.org for estimated international shipping rates.
From the Philippines? Check out our HQ here.
In an effort to reduce our carbon footprint, we have established set delivery days within the week. Orders placed from Monday-Wednesday will be shipped out on Thursday, while orders placed from Thursday-Sunday will be shipped out the following Monday. Under normal circumstances, Australia Post Standard parcel service delivers in 2-10 business days and Express service in 1-2 business days (metro) or 3-5 business days (rural) from point of process.
Please note that delivery times will vary depending on lodgement, destination points, and peak seasons such as Christmas time and other holiday periods. Orders taking longer to arrive such as delays by Australia Post are due to variables outside of our control.
*See: Shipping Policy for COVID-19 Updates
We are currently operating from our workspace in Melbourne CBD (VIC 3000). Those who are within the area are welcome to pick up their orders directly from us but would have to notify us at email@example.com at least 2 days before to schedule a time.
We also offer local delivery to our customers who live within 1km of our location, and can be arranged from 24 hours following confirmation of order and payment. Preferred delivery times and dates are noted upon checkout and coordinated with our team within 24 hours of order lodgement.
*COVID-19 Update: Pick ups and local delivery are suspended until further notice and will require proof of vaccination when resumed.
We cannot guarantee any changes to your address once the order has been processed. If you have placed an incorrect address, please email us at firstname.lastname@example.org as soon as possible.
We do not offer shipping to Parcel Lockers and P.O. Boxes at this time due to the nature of the size of our packages.
However, if you can guarantee that our packages will fit, this can be arranged at your discretion. By submitting your shipping address as a Parcel Locker or P.O. Box, you have confirmed that the above statement is true and we will not be held liable for mis-delivery.
Our package dimensions are: 70 x 15 x 15 cm
Orders and Returns
Once we have packed and processed your order through Australia Post, you will be receiving an email with a tracking number that will enable you to track the status of your order through their website from dispatch.
We cannot guarantee any changes however we will try our best depending on the status of your order. Please email us at email@example.com as soon as possible.
We do not accept refunds or returns on any order, but allow customers to request for an exchange if the product received is defective* within 30 days from purchase. Rest assured, we make sure products are in tact, complete, and meet all provided descriptions before dispatch. We are not liable for any damages that occur once parcel has been shipped and handed over to our logistic partners.
* - Factory or manufacturing defects
* - Wrong order received
We only allow customers to request for an exchange if the product received is defective* within 30 days from purchase. We will not accept requests for exchange for the following reasons:
- Change of mind
- Request has surpassed the 30-day mark
- Product deterioration as a result of misuse
- Product damage caused by negligence, misuse or alteration of products
- Product did not meet expectations, but matches or is consistent to the description provide on the website
For valid exchange requests, please email us at firstname.lastname@example.org: (1) Your Order number, (2) Product Name (3) Contact Details and (4) Complaint, along with photos of the product's condition for our team to review.
We are sorry to hear there has been an issue with your order and appreciate your patience! We strive to do our best in delivering quality products and services to our wonderful customers. Please email us at email@example.com and we'll see what we can do. In the meantime, you may also view our Returns & Exchange Policies for any issues regarding manufacturing defects, wrong product received, and eligibility for product replacements, or our Shipping Policies for any issues regarding incorrect information, delays, loss of items, or damages* from transit.
We hear you! When it comes to our yoga mats, we cannot guarantee a restock of our limited designs (so buy them as soon as possible!) But send us a DM on Instagram and we'll take note of your faves - and you might see them back in stock soon!
In any case - we're always cooking up exciting design releases for our mats so keep your eyes peeled for new, cute workout gear!
Our team is all about bringing the funk to fitness and promoting health & wellbeing through our quality products. We love working with brands, businesses, projects, and individuals who share the same values of inspiring joyful movement in every day life.
If you are interested in a brand partnership, joining our Club DIDO Ambassador Program, or have an idea for other ways we can collaborate, head to our Collaborations page for more info!
Yes, we do! Whether it's for your store, your studio, retreat or a special event, we are excited to have you stock our mats and bring the funk to fitness! Please visit our Wholesale Inquiries page for more information.
Shop now. Pay later. Afterpay allows you to pay in four instalments, due every 2 weeks. For example, if you purchase a mat for $149, you pay four instalments of $37.25. There is no additional cost to use Afterpay as long as you pay on time. All of your payments are interest-free and you will receive your order right away.